A：Sorry, nowadays we only provide ROUND trampolines.
Q: How Long Does It Take to Set Up?
A：It is recommended that a minimum of 2 people participate in the assembly of this product. According to our customers’ experiences, 90min to 120min are reasonable, but sometimes it will spend more time than we suggested. If you are confused how to assemble it, please watch the ORCC trampoline assembly video or read your assembly instructions. You can also contact us without any hesitation.
Q: How Many Boxes Will I Receive when I Bought a Trampoline Combo?
A：You will receive 3 boxes for 15ft, 14ft and 12ft trampoline; 2 boxes for 10ft trampoline. They may not arrive at the same time, for every one of them has a tracking number and the UPS & FedEX would send them to you separately.
Q: Does ORCC Have Rectangle Trampolines?
A：We suggest that it would be better to take down the trampoline or the net when it won't use for a long time or in bad weather such like rainstorm, snowstorm or even worse. In this way, it can be better for prolonging the lifespan of the item.
Q: Can I Make Changes to My Order?
A：If you want to change or cancel your order, please contact us as soon as possible.
Q: Which Kind of Payment Could I Choose?
A：Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay and Google Pay.
Q: What’s Your Delivery Policy?
A：ORCC trampolines provide fast and free shipping with the UPS & FedEX when you buy any trampoline combo, shipping from Texas directly! Within 24 hours of receiving cleared payment in business day. When you place an order on the ORCC Trampoline website, we will email you with the tracking number of your order. Please make sure your email address is correct.
Q: How Long is Shipping?
A：Generally it takes 3-5 business days to be delivered ( weekends and holidays are not included), but it depends on your shipping address.
Q: Are You Offer Free Shipping All the Time?
A：We offer a free shipping for all orders within the continental USA. We don't ship to to Alaska & Hawaii.
Q: How Can I Track My Order?
A：For all of ORCC trampolines and other products are all shipped by the UPS & FedEX, please locate your tracking number from the delivery confirmation email. You can know where your package is by visiting the UPS & FedEX website and place the tracking number in the tracking search field.
Q: I Haven’t Received My Order.
A：Please Contact Us and get help without any hesitation.
Q: What is Your Return Policy?
A：We will accept merchandise purchased on www.ORCC.us in their original condition (new, unused, and unaltered) with tags attached within 30 days of the ship date found on the shipping label. Please make sure all our manuals, other documentation, or gifts may have that shipped with the product. Refunds will be issued based on the original form of payment.
Q: Paypal Return Policy
A：It may take up to 7 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process.
Q: Other Return Issues
A：Please Contact Us and get help without any hesitation.
Q: How Do You Arrange the Delivery?
A：We have several Distribution Centers over the US, and we'll arrange shipment from the nearest according to your address. But sometimes we may deliver products from other DC, due to the DC near you runs out of stock.
Q: Where Are Your Distribution Centers?
A：At present, we have several distribution centers covered 48 major states of US, below are the locations of them.
